Terms of Service

Effective date: April 25, 2026 Last updated: April 25, 2026

Welcome to WeDefine.ai. The Service (defined below) is provided under the trading name "WeDefine.ai" (referred to in these Terms as "WeDefine.ai", "we", "our", "us", or "the Platform"). These Terms of Service ("Terms") govern your access to and use of our platform (the "Service").

The Service includes:

• A unified personal AI workspace
• Multiple focused AI-powered apps and tools that share authentication, billing, credits, memory, and AI context
• AI-generated content (AIGC)
• Persistent memory and session history across apps
• Paid features (subscriptions, credits, or usage-based services)

By using the Service, you agree to these Terms. If you do not agree, do not use the Service.

Service Information

In accordance with the EU Digital Services Act, the EU Artificial Intelligence Act, and similar transparency requirements:

• Service name and trading name: WeDefine.ai
• Operator: WeDefine.ai is currently operated as an individual undertaking (sole operator), based in the Hong Kong Special Administrative Region of the People's Republic of China. The Service is not operated by, or affiliated with, any incorporated entity at this time.
• Contact for users: support@wedefine.ai
• Contact for competent authorities and regulators (DSA single point of contact under Article 11): support@wedefine.ai
• Languages of communication: English (primary); other languages on a best-effort basis
• Applicable law and dispute resolution: see Section 19

Additional details regarding the operator of the Service, including the operator's full identity and postal address, are available to regulators, law enforcement, payment processors, and other competent authorities on reasonable written request to support@wedefine.ai. Where you transact with us through a third-party payment processor or merchant of record, that processor will additionally provide its own merchant disclosures at checkout.

Table of Contents

1. Eligibility & Account
2. Platform Nature
3. User Content
4. AI & AIGC Usage
5. User Data & Uploads
6. Payments & Billing
7. Refund Policy
8. Acceptable Use Policy
9. Copyright Policy
10. Third-Party Services & Links
11. Termination & Appeals
12. Disclaimer of Warranties
13. Limitation of Liability
14. Indemnification
15. International Use & Export Control
16. Changes to These Terms
17. Reservation of Rights & Platform Intellectual Property
18. Force Majeure
19. Governing Law & Dispute Resolution
20. Miscellaneous
21. Contact

1. Eligibility & Account

You must be at least 13 years old, or the higher minimum age of digital consent applicable in your country or region (for example, 16 in Germany, Ireland, and several other EU member states; 15 in France; 14 in Spain, Italy, and Austria), to use the Service. By using the Service, you represent and warrant that you meet this requirement.

If you are under 18 years old, you may only use the Service with the involvement and consent of a parent or legal guardian, and you may not independently purchase any paid features. We reserve the right to require verification of parental consent at any time.

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Providing accurate and up-to-date information
• Notifying us promptly at support@wedefine.ai of any unauthorized access to your account

Authentication Methods

We support login via:

• Google authentication
• Email-based authentication (magic link)

If you sign in using both Google and email with the same verified email address, we will treat these as a single account. If you sign in using different email addresses (for example, one Google account and a separate email), these will be treated as separate accounts, and you must comply with the one-account rule below.

Account Rules

You may not create an account on behalf of another person without their authorization. You may not sell, transfer, or assign your account to any other person or entity. One person may hold only one active account unless we expressly authorize otherwise.

Account Inactivity

We may, in our reasonable discretion and after providing at least 30 days' advance notice to the email address on file, suspend or delete accounts that have been inactive for a prolonged period (typically 24 months or more) with no login, no paid subscription, and no stored content. Deletion is carried out in accordance with our Privacy Policy § 9. This does not apply to accounts with active paid subscriptions or credit balances.

2. Platform Nature

WeDefine.ai is a personal AI-native workspace composed of multiple focused apps and tools that share unified infrastructure (authentication, billing, credits, memory, and AI context).

Important:

• The Service is operated as a single workspace. It is not a marketplace, social network, social platform, team collaboration tool, or general-purpose publishing platform.
• Apps and capabilities within the workspace are designed, built, modified, and operated solely by us. We may add new apps, modify existing apps, or discontinue any app at any time, with or without notice, subject to Section 16 (changes) and Section 7 (refunds).
• The Service does not currently provide public posting, voting, ranking, commenting, follower, or other user-to-user social features. If we introduce any such feature in the future, we will update these Terms accordingly.

Anonymous Use

Certain stateless apps may allow limited one-time anonymous use without an account, subject to per-IP and per-cookie rate limits and a shared anonymous credit ceiling that protects against runaway AI cost. Anonymous use is provided on a best-effort basis; we may disable, restrict, or modify it for any app at any time.

After a successful anonymous run, you may be offered a "Save this to your workspace" option. If you accept and create an account through that flow, the result of the anonymous run may be migrated into your new account. By creating an account in this flow, you authorize that migration and represent that the migrated content is your own. We are not obligated to preserve anonymous runs that are not saved to an account.

Skills and Agent Capabilities

Over time, each app may expose an agent-callable capability (a "skill") in addition to its human-facing UI. When you use an in-product agent or authorize an agent to act on your behalf, you instruct the agent to access your session data, memory, and the skills you have made available, and to take the actions you describe. You remain responsible for the consequences of actions you authorize an agent to take, including any external effects and any credits consumed.

Beta and Experimental Features

Some features may be marked as "beta", "preview", "experimental", or similar. These features are provided "as is" for evaluation purposes and may be unstable, incomplete, modified, or discontinued at any time without notice. To the fullest extent permitted by law, we disclaim all warranties and liability in connection with beta and experimental features, and they are excluded from any service-level commitments.

3. User Content

"User Content" includes:

• Prompts, inputs, and instructions you provide to AI features
• Uploaded data and files
• AI-generated outputs (AIGC) produced through your use of the Service
• Session and workspace data you create within the Service (including saved outputs, workflows, notes, and any data accumulated into your personal memory store)

Except for features explicitly marked as shared (none at the time of these Terms), all User Content is private to your account and is not displayed to other users.

Ownership

You retain ownership of original content you create and submit.

License to Us

By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to:

• Host, store, and reproduce your content within the Service for the purpose of providing it back to you
• Process your content as necessary to operate, maintain, secure, and improve the Service
• Transmit your content to the third-party AI providers required to fulfill your request, in accordance with our Privacy Policy

This license is limited to the operation of the Service and directly related platform activities. It does not permit us to sell your personal content to third parties, or to use it in external advertising that identifies you, without your separate consent. The license survives termination of your account only to the extent necessary to comply with legal obligations, defend legal claims, or retain backups, in accordance with our Privacy Policy § 7.

Data and Content Used to Train AI Models

We apply the following rules to the use of your User Content for AI model training:

• First-party models (internal tools): We may use aggregated, anonymized, and de-identified signals (such as feature usage statistics or non-identifying interaction patterns) to improve internal routing logic, classifiers, and platform features. We do not train generative models directly on your identifiable personal data, prompts, uploaded files, or private outputs.
• Third-party foundation models: Some third-party AI providers may, under their own default policies, use inputs and outputs to improve or train their models. We make commercially reasonable efforts to select providers that offer "no-training" or "zero-retention" configurations for the data you submit through the Service, and to route your data through such configurations where available. Where a provider's configuration for a particular feature may permit use of your inputs or outputs for model training, we will disclose this in the feature description or in-product notice and, where required by law, obtain your consent. A current summary of our provider configurations is available on request at support@wedefine.ai.
• Your right to opt out of training use of your data: You may request that your User Content (including prompts, uploaded files, AI outputs, session data, and memory) be excluded from any first-party aggregated or anonymized training signal we may compile. To exercise this right, contact support@wedefine.ai with the subject line "No-Train Opt-Out". We will honor such requests going forward.

If we ever propose to materially expand how we use User Content for AI training beyond the above, we will provide at least 30 days' advance notice by email and, where required by law, obtain your consent.

Content Moderation

We reserve the right to remove, limit the visibility of, or modify any User Content at any time and without prior notice, at our sole discretion. We do not assume editorial responsibility for User Content by exercising this right.

Automated Access, Scraping, and AI Training by Third Parties

Except as expressly authorized by us in writing or through a documented public API, you may not scrape, crawl, download in bulk, or otherwise extract User Content or other platform content for the purpose of training, fine-tuning, or developing any AI or machine learning model, system, or product.

We reserve our rights under Article 4 of EU Directive 2019/790 (the "text and data mining" exception) and equivalent regimes. Access to, and use of, public pages for commercial text and data mining — including AI model training — is not authorized unless expressly permitted by us in writing. We signal this reservation through machine-readable means (including robots.txt directives and the tags listed above) and in this Section.

This reservation does not restrict:

• Good-faith indexing by general-purpose search engines that respect robots.txt
• Non-commercial academic research carried out by research organizations within the scope of Article 3 of EU Directive 2019/790 and equivalent provisions
• Access expressly authorized by us in writing

4. AI & AIGC Usage

Our platform uses third-party AI systems to generate outputs ("AIGC"). You are interacting with an AI system when you use AI features of the Service.

You acknowledge that:

• AI outputs may be inaccurate, incomplete, outdated, or biased
• AI outputs do not constitute legal, medical, financial, or professional advice
• You are solely responsible for how you use, share, or act on AI outputs

AI outputs may also contain inaccurate or fabricated information about real people, places, organizations, or events — commonly referred to as "hallucinations." Such outputs are not statements of fact. You must independently verify any AI-generated content before relying on it, sharing it, or publishing it, particularly where it concerns identifiable third parties. We are not liable for any harm arising from your reliance on or publication of AI-generated content without independent verification.

Prohibited AI Uses

You must not use AI features to:

• Generate illegal, harmful, or violent content
• Mislead, impersonate, or defraud others, or present AI-generated content as human-authored work in a manner that could reasonably mislead a reasonable viewer (whether or not specifically intended to deceive)
• Violate third-party intellectual property or privacy rights
• Produce content that targets or harms minors
• Generate non-consensual intimate imagery, including sexual deepfakes
• Make decisions or generate recommendations in high-risk contexts regulated by the EU AI Act or equivalent law, including (without limitation) biometric identification of natural persons; management of critical infrastructure; educational admissions or grading decisions; employment recruitment, screening, promotion, or termination; access to essential private or public services and benefits; law enforcement, migration, asylum, or border control; or administration of justice and democratic processes. AI features of the Service are not authorized for such uses, and we make no representation that they are fit for those purposes

AIGC Transparency and Labeling

Where applicable law requires the labeling, watermarking, or machine-readable marking of AI-generated or AI-manipulated content (including, without limitation, the EU Artificial Intelligence Act), we may apply such labels or markings to outputs produced through the Service. You must not remove, alter, obscure, or circumvent any such label, watermark, or marking. You are responsible for additional disclosures required by the law of your own jurisdiction.

AIGC Copyright & Ownership

AI-generated outputs produced through the Service may not be protected by copyright under applicable law (including US Copyright Office guidance and EU AI Act provisions), as they may lack sufficient human authorship.

Accordingly:

• We do not claim copyright ownership over AI-generated outputs you produce using the Service
• You are solely responsible for determining whether your use of AIGC complies with applicable intellectual property laws
• We make no representation that AIGC outputs are free from third-party intellectual property claims
• You must not present AI-generated content as human-authored original work in a manner that could reasonably mislead others
• We are not liable for any intellectual property disputes arising from your use or publication of AIGC

5. User Data & Uploads

You may upload data to use AI features.

By uploading data, you represent and warrant that:

• You have the legal right to upload and process such data
• The data does not violate any applicable laws or third-party rights
• You understand that sensitive personal data is uploaded at your own risk

Prohibition on Sensitive Data

You agree not to upload or submit through the Service:

• Special categories of personal data under GDPR Article 9 (including data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data for unique identification, health data, or data concerning a person's sex life or sexual orientation)
• Personal data of children below the applicable minimum age
• Government-issued identifiers (passport numbers, national ID numbers, social security numbers, driver's license numbers, etc.)
• Full payment card numbers, bank account numbers, or equivalent financial credentials
• Protected health information subject to HIPAA or equivalent medical privacy laws
• Classified, export-controlled, or other legally restricted information

If you nonetheless upload such data, you do so at your sole risk and responsibility, and you represent and warrant that you have a valid lawful basis (including, where applicable, the explicit consent of the data subject) to do so. We have no obligation to detect such data, and we may delete any such data without notice if detected.

Third-Party Personal Data in Uploads

If your uploaded data contains personal information about third parties (such as contact lists, messages, photographs, or other records relating to identifiable individuals):

• You are the data controller for that third-party personal data
• You are solely responsible for ensuring you have a lawful basis to upload and process that data
• We act solely as a data processor executing your instructions with respect to that data, under the data processing terms set out in our Privacy Policy and, where applicable, a separate data processing agreement
• You are responsible for providing any required notices to, and obtaining any required consents from, the data subjects
• We are not liable for any claims, penalties, or losses arising from your unlawful collection, upload, or processing of third-party personal data

We are not responsible for:

• The accuracy of outputs derived from your uploaded data
• Any consequences arising from your processing of sensitive or regulated data (including health, biometric, or financial data)

6. Payments & Billing

Some features require payment. This section applies when paid features are available. Current pricing for paid plans and credits is published at wedefine.ai/pricing.

• Prices are displayed before purchase and are inclusive or exclusive of taxes as indicated
• Payments are processed by third-party payment providers; we do not store your payment credentials
• Applicable taxes may apply depending on your jurisdiction
• Users under 18 years of age may not make purchases without the authorization of a parent or legal guardian

Subscriptions

• Subscriptions are billed on a recurring basis (monthly or annually, as selected)
• Subscriptions automatically renew at the end of each billing period unless you cancel at least 24 hours before the renewal date
• We will send a reminder email at least 7 days before each renewal. For annual subscriptions, we will send an additional reminder at least 30 days before renewal where required by applicable consumer law
• You may cancel at any time through your account settings using a clearly accessible in-product cancellation control (a "cancel subscription" button or equivalent), without phone calls, chat, or retention flows. Cancellation takes effect at the end of the current billing period
• No partial refunds are issued for unused time within a billing period, except as required by applicable law or as stated in Section 7
• For California residents, German residents, and other users where applicable law requires specific auto-renewal disclosures or a one-click cancellation mechanism, we comply with the minimum requirements of that law

Usage-Based Credits

• Credits are charged based on actual usage
• Used credits are non-refundable
• Completed AI processing operations are non-refundable
• Unused credits expire as described at the time of purchase. If no expiry date is stated at the time of purchase, unused credits do not expire while your account remains active

Price Changes

We may change prices for subscriptions or credits from time to time. Price changes will apply to new purchases and to renewals following the effective date of the change. We will provide notice of any material price change by email at least 30 days before it takes effect for your subscription. You may cancel your subscription before the new price takes effect to avoid being charged the new rate.

Free Trials & Promotional Offers

We may from time to time offer free trials or promotional pricing. The specific terms (duration, eligible features, what happens upon expiry) will be stated at the point of sign-up. Unless otherwise stated, free trials automatically convert to a paid subscription at the applicable rate at the end of the trial period. You may cancel before the trial ends to avoid being charged.

7. Refund Policy {#refund-policy}

Except where required by applicable law or as expressly stated below, payments for the Service are generally non-refundable. Specifically:

• EU and UK consumers: If you are a consumer located in the European Union or United Kingdom, you have a statutory right to withdraw from a subscription purchase within 14 days of the transaction date. To exercise this right, contact support@wedefine.ai within the 14-day window.

  Immediate access and waiver of withdrawal right: At checkout, you will be asked to provide two separate affirmative confirmations before receiving immediate access to paid features:

  1. Your express request that we begin performance (provision of paid features) before the 14-day withdrawal period expires; and
  2. Your express acknowledgement that, in accordance with Article 16(m) of the EU Consumer Rights Directive and equivalent UK provisions, you will lose your right of withdrawal once performance has been fully rendered.

  If you provide both confirmations, the right of withdrawal does not apply once the service has been fully performed. If you do not provide both confirmations, paid features will be made available to you only after the 14-day withdrawal period has expired, and the right of withdrawal applies in full.

• Force majeure or extended service outage: If the Service is unavailable for more than 30 consecutive days due to a force majeure event as described in Section 18, we will provide a pro-rata refund for any prepaid unused period upon request.

• Other jurisdictions: Where applicable consumer protection law in your jurisdiction requires a refund right (including statutory guarantees under Australian Consumer Law, Chinese consumer protection law, or similar regimes), we will honor that right to the minimum extent required by law.

• Material service defects: If we determine in good faith that a paid feature was materially defective at the time of purchase, we may, at our sole discretion, issue a full or partial refund.

If you believe you are entitled to a refund, contact support@wedefine.ai with your account details and the reason for your request. We will respond within 14 days.

8. Acceptable Use Policy {#acceptable-use-policy}

You agree not to:

• Violate any applicable laws or regulations
• Upload, submit, or generate illegal, harmful, defamatory, or infringing content
• Harass, threaten, or abuse other users or any third party through use of the Service
• Use bots, scrapers, or automated tools to access the Service without our written permission, except for compliant use by general-purpose search engines respecting robots.txt
• Attempt to hack, disrupt, reverse-engineer, or gain unauthorized access to the Service or its infrastructure
• Circumvent any access controls, rate limits, usage quotas, or security measures
• Resell, sublicense, or commercially redistribute access to the Service or its AI features without authorization
• Use the Service's AI features to generate outputs for commercial resale in a manner that circumvents our paid plans
• Use outputs generated through the Service, or any other content accessed through the Service, to train, fine-tune, or develop any artificial intelligence or machine learning model, system, or product without our prior written consent
• Sell, transfer, or assign your account to any other person or entity
• Remove, alter, or obscure any AI-content label, watermark, or marking applied by the Service
• Submit content that is subject to export control restrictions you are not authorized to export

Violations may result in content removal, account suspension, or termination, at our sole discretion.

Prohibited Content

You must not upload, submit, or generate through the Service:

• Child sexual abuse material (CSAM) or any content that sexualizes minors
• Non-consensual intimate imagery (including so-called "revenge porn") or non-consensual sexual deepfakes
• Content that promotes or facilitates terrorism, violent extremism, or acts of terror
• Content that promotes or facilitates self-harm, suicide, or harm to others
• Content that promotes or facilitates illegal drug sales, weapons trafficking, human trafficking, or other illegal commercial activity
• Fraudulent, deceptive, or materially misleading content
• Content that impersonates real individuals, brands, or organizations in a manner that could reasonably mislead a reasonable viewer

Child Safety

We have zero tolerance for child sexual abuse material. We will report such content to the National Center for Missing & Exploited Children (NCMEC), INHOPE member hotlines, and other competent authorities as required by applicable law, and will immediately terminate the responsible account.

Reporting Violations

To report content or behavior that violates this Section, contact support@wedefine.ai. For urgent reports involving imminent risk to safety, child sexual abuse material, or credible threats of violence, mark the subject line "URGENT — Safety" and we will prioritize review. We aim to respond to non-urgent reports within 7 business days. We do not tolerate retaliation against users who report violations in good faith.

9. Copyright Policy {#dmca-policy}

We respect intellectual property rights and take copyright concerns seriously.

Reporting Copyright Infringement (DMCA and Equivalents)

If you believe content on the Service infringes your copyright or other intellectual property rights, please send a written notice to support@wedefine.ai with the subject line "Copyright Notice". Your notice should include:

• Your full name and contact information (address, telephone number, and email)
• A description of the copyrighted work you claim has been infringed
• The URL or specific location of the allegedly infringing content on the Service, in enough detail for us to locate it
• A good-faith statement that the use of the material is not authorized by you, your agent, or the law
• A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf
• Your physical or electronic signature

We will review valid notices in good faith and may, at our sole discretion, remove or disable access to the identified content, restrict the relevant account, or take other appropriate action.

DMCA Designated Agent (U.S. Users)

For purposes of Section 512 of the U.S. Digital Millennium Copyright Act, notifications of claimed infringement may be directed to our Designated Agent as follows:

• Designated Agent: WeDefine.ai — Copyright Notice Agent
• Email: support@wedefine.ai
• Postal address and telephone number: available upon request via support@wedefine.ai

All copyright-related communications should be sent to support@wedefine.ai with the subject line "Copyright Notice". We will register our Designated Agent with the U.S. Copyright Office as required by applicable law once we establish a U.S. operating presence; in the interim, notices sent to the email address above will be treated as valid for the purposes of this Section.

Counter-Notification

If you believe your content was removed or disabled by mistake or misidentification, you may submit a written counter-notification to support@wedefine.ai with the subject line "Copyright Counter-Notice", including:

• Your full name, address, telephone number, and email
• Identification of the material that was removed and its location before removal
• A statement, under penalty of perjury, that you have a good-faith belief the material was removed or disabled as a result of mistake or misidentification
• A statement that you consent to the jurisdiction of the federal district court for the judicial district in which your address is located (or, if outside the United States, for any judicial district in which we may be found), and that you will accept service of process from the person who submitted the original notice
• Your physical or electronic signature

Upon receipt of a valid counter-notification, we will forward a copy to the original complainant and may restore the content in not less than 10 and not more than 14 business days, unless the original complainant notifies us that they have filed a court action seeking to restrain the alleged infringement.

If Your Content Was Removed (Non-DMCA)

For content removals not based on a formal copyright notice, you may contact support@wedefine.ai with the subject line "Content Restoration Request", identifying the removed content and the basis for your belief that removal was mistaken. We will review such requests in good faith but are not obligated to restore removed content.

Repeat Infringers

In accordance with Section 512(i) of the DMCA and equivalent obligations under other applicable laws, we will terminate, in appropriate circumstances, the accounts of users who we determine, in our reasonable judgment, to have repeatedly infringed the intellectual property rights of others.

Applicable Law

Claims governed by laws outside the place of our operations (including the U.S. Digital Millennium Copyright Act, EU Directive 2019/790, UK CDPA, or equivalent regimes) will be reviewed and handled in accordance with applicable law to the extent it applies to us.

10. Third-Party Services & Links

We rely on third-party providers to operate the Service, including:

• AI inference providers
• Cloud hosting and infrastructure providers
• Payment processors
• Analytics services (currently Vercel Analytics; see Privacy Policy for details)

Where required by applicable data protection law (including GDPR), we enter into data processing agreements (DPAs) with third-party providers that process personal data on our behalf, ensuring they are bound by appropriate data protection obligations.

We are not responsible for the actions, availability, or policies of these third parties. Your use of third-party services may be subject to their own terms and privacy policies.

Third-Party Links

The Service may contain links to third-party websites, applications, or content submitted by users or otherwise made available through the Service. We do not control, endorse, or assume responsibility for any third-party content, products, or services. Your access to and use of third-party resources is at your own risk and subject to the applicable third party's terms and policies.

11. Termination & Appeals

We may suspend or terminate your access to the Service at any time, with or without notice, if:

• You violate these Terms (including the Acceptable Use Policy in Section 8)
• Your actions create legal risk or liability for us or other users
• We are required to do so by law

Upon termination, your right to use the Service ceases immediately. Sections that by their nature should survive termination — including Sections 3 (User Content license to the extent granted), 4 (AIGC), 7 (Refund Policy), 9 (Copyright Policy), 12 (Disclaimer), 13 (Limitation of Liability), 14 (Indemnification), 15 (Export Control), 17 (Reservation of Rights), 18 (Force Majeure), 19 (Governing Law & Dispute Resolution), and 20 (Miscellaneous) — will continue to apply.

Appeals

If you believe your account was suspended or content was removed in error, you may submit an appeal to support@wedefine.ai with the subject line "Account Appeal". We will review appeals on a case-by-case basis and respond within a reasonable timeframe (typically within 14 days). We are not obligated to reinstate accounts or content, but we are committed to reviewing appeals in good faith.

EU Digital Services Act (DSA) Statement of Reasons

Where required by the EU Digital Services Act, users in the EU whose content is removed or whose account is restricted will receive a Statement of Reasons explaining the decision and how to appeal, either by email or through in-product notifications. EU users additionally have the right to select a certified out-of-court dispute settlement body under Article 21 of the DSA; we will cooperate in good faith with any such certified body.

12. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, express or implied.

We do not guarantee:

• The accuracy, completeness, or reliability of AI outputs
• Uninterrupted or error-free operation of the Service
• That the Service will meet your specific requirements

We are not responsible for any disputes, losses, or damages arising from interactions between users, including comments, votes, or idea submissions.

To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

Nothing in this Section limits any statutory rights you may have as a consumer under applicable law that cannot be excluded by contract (including, where applicable, the UK Consumer Rights Act 2015, the EU Sale of Goods Directive, Australian Consumer Law, and equivalent regimes).

13. Limitation of Liability

To the maximum extent permitted by applicable law:

• We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill
• Our total aggregate liability to you for any claims arising out of or related to the Service is limited to the greater of (a) the amount you paid us in the 12 months preceding the claim, or (b) USD $100

Some jurisdictions do not allow certain limitations of liability; in such cases, the above limitations apply to the fullest extent permitted.

Nothing in this Section limits our liability for: (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; (iii) gross negligence or willful misconduct; or (iv) any other liability that cannot be excluded or limited by applicable law.

Time Limit on Claims: To the fullest extent permitted by applicable law, any cause of action or claim you may have arising out of or relating to these Terms or the Service must be commenced within one (1) year after the cause of action accrues. After that period, such cause of action or claim is permanently barred. This limitation does not apply to consumers in the European Union or United Kingdom, or in other jurisdictions where a shorter-than-statutory limitation period is not permitted.

14. Indemnification

You agree to indemnify, defend, and hold harmless WeDefine.ai and its affiliates, officers, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from:

• Your User Content
• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights, including intellectual property and privacy rights
• Your upload or processing of third-party personal data without a lawful basis

This indemnification obligation does not apply to the extent prohibited by applicable consumer law.

15. International Use & Export Control

The Service is operated for a global audience. You are responsible for complying with the laws of your jurisdiction when accessing or using the Service, including applicable data protection regulations.

The Service is subject to the export control laws and regulations of the United States, including the Export Administration Regulations (EAR) and economic sanctions administered by the Office of Foreign Assets Control (OFAC), as well as any applicable export control laws of your own jurisdiction. You may not access or use the Service if you are located in, or are a national or resident of, any country or territory subject to comprehensive U.S. sanctions (currently including Cuba, Iran, North Korea, Syria, and the so-called Donetsk, Luhansk, Kherson, Zaporizhzhia, and Crimea regions of Ukraine), or if you are on any U.S. government list of prohibited or restricted parties (including the Specially Designated Nationals (SDN) List, the Entity List, and the Denied Persons List). Sanctioned territories and restricted-party lists are subject to change; the current scope is determined by OFAC and other competent authorities at the time of access.

You are solely responsible for ensuring your use of the Service complies with all applicable export control and sanctions laws, including any restrictions imposed by your country of residence. We reserve the right to suspend or terminate access for users who appear to violate these restrictions.

16. Changes to These Terms

We may update these Terms at any time.

For material changes (including changes to pricing, data use, arbitration terms, mandatory notices, or core user rights), we will notify you by email at least 14 days before the changes take effect. For users in jurisdictions requiring longer advance notice, we will comply with that longer period.

For minor or clarifying changes, we will update the "Last updated" date at the top of this page.

Continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree, you must stop using the Service and may request account deletion.

17. Reservation of Rights & Platform Intellectual Property

As between you and WeDefine.ai, we own all right, title, and interest in and to the Service and its components, including:

• The platform software, codebase, and architecture
• All AI-powered applications built and operated by us
• The WeDefine.ai brand, name, logo, and trademarks
• All algorithms, models, features, designs, and user interfaces
• Aggregated and anonymized data derived from platform usage

Nothing in these Terms grants you any ownership rights in the Service or its components. All rights not expressly granted to you are reserved by us. Your right to use the Service is limited to the license granted under these Terms and does not include any right to sublicense, copy, modify, distribute, or create derivative works of any part of the Service.

We also expressly reserve our rights under Article 4(3) of EU Directive 2019/790 and equivalent provisions worldwide to opt out of text and data mining of platform content for commercial purposes, including AI model training, as set out in Section 3.

18. Force Majeure

We will not be liable for, or be considered to be in breach of or default under these Terms on account of, any delay or failure to perform as required by these Terms resulting from causes beyond our reasonable control, including but not limited to:

• Acts of God, natural disasters, or extreme weather events
• Government orders, regulations, sanctions, or actions
• Internet service provider outages or failures
• Third-party service disruptions (including cloud infrastructure, AI providers, or payment processors)
• Cyberattacks, DDoS attacks, or other malicious acts by third parties
• Pandemic, epidemic, or public health emergencies
• War, terrorism, civil unrest, or armed conflict
• Labor disputes not involving our personnel

We will use commercially reasonable efforts to resume performance as soon as practicable following a force majeure event. If a force majeure event prevents us from providing the Service for more than 30 consecutive days, either party may terminate the affected subscription upon written notice, with a pro-rata refund for any prepaid unused period.

19. Governing Law & Dispute Resolution

Governing Law

These Terms, and any dispute arising out of or relating to these Terms or the Service, are governed by the laws of the Hong Kong Special Administrative Region of the People's Republic of China ("Hong Kong"), without regard to its conflict-of-law principles.

Mandatory consumer protection rights: If you are a consumer, this choice of law does not deprive you of the protection afforded to you by mandatory provisions of the law of the country in which you habitually reside. In particular, consumers in the European Union, United Kingdom, European Economic Area, Switzerland, Australia, Canada, Japan, South Korea, China (mainland), and other jurisdictions with mandatory consumer protection law retain:

• the rights granted to them by the mandatory consumer protection law of their country of residence, and
• the right to bring claims before the competent courts of their country of residence, and to access alternative dispute resolution schemes available there.

The parties may separately agree in writing to a different governing law for specific transactions.

Informal Resolution

Before initiating any formal proceeding, both parties agree to attempt to resolve disputes through good-faith negotiation. To initiate this process, contact support@wedefine.ai with a description of the dispute. If the dispute is not resolved within 30 days, either party may proceed as described below.

Binding Arbitration (U.S. Users)

If you are located in the United States, you and WeDefine.ai agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service — including questions of arbitrability — shall be resolved exclusively by binding individual arbitration, rather than in court, except as set forth below.

• Arbitration shall be conducted under the rules of a recognized arbitration body (such as the American Arbitration Association or JAMS) in effect at the time the claim is filed
• Arbitration will be conducted in English, and may be conducted remotely
• For claims under USD $10,000, we will pay all arbitration filing and administrative fees. For larger claims, fees are allocated per the applicable arbitration rules
• Each party is responsible for their own attorneys' fees unless the arbitrator awards otherwise
• The arbitrator's decision is final and binding and may be entered as a judgment in any court of competent jurisdiction

Class Action Waiver: You and WeDefine.ai each waive the right to bring or participate in any class action, collective action, or representative proceeding. All disputes must be brought on an individual basis only.

Mass Arbitration: If 25 or more similar arbitration demands are filed against us by or with the coordination of the same law firm or organized group within a 60-day period ("Mass Filing"), the parties agree that the following procedure applies, notwithstanding any contrary rule of the arbitration body:

• The demands will be grouped into batches of no more than 50 cases per batch
• Each batch will be heard sequentially by a single arbitrator, with a reasonable period between batches to allow for resolution or settlement
• Filing and administrative fees for a Mass Filing will be allocated in accordance with the applicable arbitration rules, subject to any fee-shifting provided by those rules
• Statutes of limitations and any contractual time limits are tolled for claims awaiting their assigned batch
• Either party may request that a batch be resolved through a non-binding mediation before arbitration proceeds

The parties agree that this Mass Arbitration procedure is designed to promote the fair and efficient resolution of claims and to avoid the imposition of disproportionate fees on either party.

Exceptions: Either party may bring an individual claim in small claims court. Either party may seek urgent injunctive or equitable relief from a court of competent jurisdiction to prevent irreparable harm pending arbitration.

Opt-Out: You may opt out of the arbitration agreement (including the class action waiver and mass arbitration procedure) within 30 days of first accepting these Terms by sending written notice to support@wedefine.ai with the subject line "Arbitration Opt-Out". Opting out does not affect any other provision of these Terms.

EU & UK Users

If you are a consumer located in the European Union or United Kingdom, nothing in these Terms — including the arbitration, class action waiver, and mass arbitration provisions — limits your rights under applicable consumer protection law, including your right to bring claims before the courts of your country of residence or to access alternative dispute resolution schemes available in your jurisdiction. EU consumers may also use the European Commission's online dispute resolution platform at https://ec.europa.eu/consumers/odr. EU users may additionally submit disputes arising under the Digital Services Act to a certified out-of-court dispute settlement body under Article 21 of that Regulation.

Severability

If any provision of this Section 19 is held to be unenforceable, that provision will be severed, and the remaining provisions will continue in full force and effect, except that if the class action waiver or mass arbitration procedure is held unenforceable with respect to a particular claim, that claim (and only that claim) will be resolved in a court of competent jurisdiction.

20. Miscellaneous

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede any prior agreements between us relating to the Service.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.

No Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision. Any waiver must be in writing and signed by us to be effective.

Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. We may assign these Terms to any successor in interest (including in connection with a merger, acquisition, reorganization, or sale of assets) without restriction and without notice to you, except as otherwise required by applicable consumer law.

Language

These Terms are written in English. We may provide translations for convenience. In the event of any conflict between the English version and a translation, the English version prevails, except where mandatory local law in your jurisdiction requires that a translated version prevail for consumers.

Notices

Notices to you may be provided by email to the address on file for your account, by in-product notification, or by posting on the Service. Notices to us should be sent to support@wedefine.ai unless a different address is specified in a particular section of these Terms.

Headings

Section headings are for convenience only and do not affect interpretation.

21. Contact

For questions about these Terms, please contact us at:

Email: support@wedefine.ai

We aim to respond to all inquiries within 30 days. We reserve the right to designate additional contact addresses (for example, legal@, privacy@, dmca@) in the future; any such addresses will be published on the Service.